FAQ

Where are you located? Riverside, CA

 

What is the best way to store my , cakes or other baked goods?   You should not refrigerate your cakes or cupcakes. If you need to store them overnight or for 1-2 days, we suggest that you place them in an airtight container and store at room temperature. For longer periods, we suggest that you place them in an airtight container and freeze them. You can safely freeze them for up to 3 months. Remember to take them out 2-3 hours before you need to serve them in order to allow time for thawing.

 

How much lead-time is required for a custom order?  Custom orders should be placed as far in advance as possible. Depending on the size and the detail involved, it could take us as much as 2 weeks to prepare and hand make the fondant decorations! Crazy right?? Please contact us for pricing and details on all custom orders.

 

How much lead-time is required for a wedding or large event?   We book up very quickly so it’s suggested that you contact us to place an order as soon as possible. Suggestively 3 months in advance.  We are artisans and only able to accommodate a certain amount of larger orders so please keep that in mind when planning your event. 

 

What is your cancellation policy?  For basic, non-custom orders, we require 48 hours notice to receive store credit.  We do not offer refunds.  For custom orders involving fondant designs or custom liners, etc, we typically begin work about 7-10 days in advance.  If you need to cancel a custom order, please provide 7 days notice.  We can offer store credit if no work has begun on the order and no special orders (such as liners, wrappers, cutters etc.)  have been made in relation to your order.  Our wedding cancellation policy is outlined in our wedding contract.

 

Can I make special requests for flavors?  Of course you can! We can accommodate special requests, so please ask and we will do our best to work with you.

 

How far will you deliver?  We are based in Riverside, California and will deliver within Riverside County(within 15 miles) for any size order for a small fee. For larger custom orders, we will deliver pretty much anywhere in L.A. County, & Orange County , however, we will need to charge a fee based on the size of the order and the distance from our location. Please contact us for delivery fee quotes.

 

Do you Set-up when delivering? Is there a set up fee? Yes I do, there is an additional fee of $40

 

Can I rent cake stands? How much will it be? Yes, cake stands varies upon availability prices between $20-$40 per stand

 

How far ahead do I need to place my order? 2 weeks for cakes and at least 1 month for big event orders like weddings or dessert tables.

 

Do I need to pay everything up front? (deposit etc.) I require a 30% deposit to confirm your order and date.

 

 

What if I have a food allergy?    PLEASE BE ADVISED THAT FOOD PREPARED HERE MAY CONTAIN THESE INGREDIENTS: MILK, EGGS, WHEAT, SOYBEAN PRODUCTS, PEANUTS, & TREE NUTS.  We do our best to contain nuts and nut products and all equipment is sanitized after each use, however, we cannot guarantee any of our products to be allergen free.

 

Wedding Cakes

How is the pricing determined? Design, size and servings amount.

 

What flavors do you offer? All of my flavors are available on my order form found on our website

 

How big of a cake do I need to feed my guests? I can help you determine what size will be appropriate for your party or event.

 

.What is a Dummy tier? A decorated foam based cake to add height or size to your cake, this cake is just meant for the “wow” factor.

 

Specialty Cakes

Can I order a cake other than a wedding cake? Yes, I require 2 weeks notice

 

Mini Desserts

How much are the Mini Desserts? Prices can be found on my Mini Dessert form found on our website.

 

Is there a minimum number on an order? For Dessert tables the minimum is $300

 

What KINDS of mini desserts do you offer? We offer cake pops, brownies, cookies, parfaits and more! Please refer to our Mini Dessert order form for more options.

 

What aspects can you customize? (colored chocolate drizzle etc.) anything we make can be customized, with fondant accents, chocolate, gold flakes you name it! We will try our best to do it.

 

Cake Lollipops

Is there minimum number on an order? Order by the dozen

 

How much are Cake Lollipops? Please refer to mini dessert order form. Prices may vary upon request of custom design

 

What flavors do you offer? Please refer to mini dessert order form.

 

Cupcakes & Mini-Cupcakes

How much are Cupcakes? Please refer to mini dessert order form. $24 per dozen

 

Is there a minimum number on an order? 1 dozen

 

What flavors do you offer? Please refer to mini dessert order form.

 

What aspects of it can you customize? Custom colors, liners, sugar dusting, edible frosting, Fondant garnishes

 

French Macarons

How much are French Macarons? Please refer to mini dessert order form.

 

Is there a minimum number on an order? One dozen

 

What flavors do you offer? Please refer to mini dessert order form.

 

What aspects of it can you customize? custom colors, painting, gold or silver leaf.

 

What payment methods will you accept?  We accept cash, Visa, MasterCard and Discover, Pay Pal and American Express.  We do not accept checks.

 

We’ve tried to address the most commonly asked questions,

But if you have one we haven’t answered, please feel free to contact us!